ANTHONY JANZ

(732) 773-5969 • Anthony.Janz@gmail.com • Piscataway, NJ 08854 • www.linkedin.com/in/anthonyhjanz

TECHNICAL SUPPORT PROFESSIONAL

SUMMARY OF SKILLS

  • OS TROUBLESHOOTING | Windows, Mac OS, iOS, Android, Linux, ChromeOS.

  • HARDWARE REPAIR | PC’s, laptops, mobile devices, printers, tablets, iPads.

  • DATA | Data Analysis, Excel, VBA, SQL, Automation

  • NETWORK | Configuring, security, hardware, troubleshooting.

  • COMMUNICATION | 20+ years of Customer Service, interpersonal skills, excellent technical training capabilities.

  • INNOVATION | Optimizing procedures through modern technology, automation and applications.

  • LEADERSHIP | Managed a team of 130 people, project management, cross-team collaboration.
     

CERTIFICATIONS

Google IT Support Professional | Google – 10/28/2024

CompTIA A+ | CompTIA – 5/5/17

EXPERIENCE

Computer Technician & Graphic Designer

Picture-It Awards, Inc. | August 2004 – May 2017

  • Ensured uninterrupted operations by proficiently repairing and maintaining computer hardware and software, facilitating swift product and service delivery.

  • Established a robust internal network infrastructure, optimizing communication between printers and computers for seamless workflow.

  • Demonstrated expertise in diagnosing and repairing a wide array of customer electronics, from PCs and laptops to mobile devices and printers, cultivating extensive knowledge of electronic hardware and software.

  • Enhanced device functionality by 50% through adept troubleshooting of software issues on both Mac and Windows Operating Systems.

  • Crafted custom PC solutions tailored to customer specifications and budget constraints, ensuring satisfaction and alignment with personal requirements.

  • Managed and serviced large format printers, laser and rotary engravers, and vinyl cutters, ensuring their operational efficiency.

  • Produced captivating digital artwork for diverse clients using industry-standard software like Adobe Illustrator and CorelDRAW, contributing to impactful marketing collateral.

  • Applied artistic designs to a variety of surfaces including vehicles, clothing, banners, signs, and promotional items, elevating brand visibility and appeal.

  • Spearheaded product rollout initiatives in collaboration with clients and businesses, consistently exceeding expectations and fostering strong partnerships.

  • Cultivated enduring customer relationships through proactive communication and regular site visits, fostering loyalty and sustaining repeat business.

  • Led successful company rebranding efforts by revitalizing outdated logos and artwork, aligning with evolving marketing strategies and market trends.

 

Customer Service Specialist

Old Dominion Freight Line | June 2017 – December 2021

  • Provided daily reports and communicated internally with Dispatch, Drivers, and Dock Supervisors to establish efficient delivery procedures for customers.

  • Created highly detailed and innovative Microsoft Excel spreadsheets to maintain, automate and manage customer shipment and inventory data, custom tailoring each data spreadsheet to optimize scheduling procedures and exceed customer requirements, resulting in faster and more efficient response times to customers by 80%.

  • Developed innovative scheduling procedures, leading to improved efficiency and customer satisfaction resulting in several customers loyalty in making us their primary source for business.

  • Implemented my data spreadsheet procedures to other team members workflow resulting in an overall increase in office productivity and efficiency by 95% which resulted in receiving an ‘Outstanding Service Award’ from the company that led to a promotion for a unique management position tailored to my skillset.

  • Maintained excellent daily business communication and relationships with our largest customers.

  • Coordinated with businesses and customers to schedule timely delivery of products and LTL shipments, ensuring exceptional customer service.

 

Operations Manager

Old Dominion Freight Line, Inc. | January 2022 – March 2024

  • Strategically led a team of 130 with daily operations across all departments, including Dispatch, OS&D, Inbound, Outbound, Linehaul, Office, and Maintenance increasing overall productivity by 50%.

  • Appointed Lead Captain of the Safety Team by Upper Management, overseeing the implementation and enforcement of safety procedures to maintain a secure work environment resulting in 90% less safety incidents.

  • Revamped old operational procedures to exceed industry standards resulting in the service center being the top performer in the region with the highest revenue of $150k per day.

  • Developed training programs from scratch using Microsoft PowerPoint, Word, and Excel for new and existing team members, incorporating written and visual materials which decreased the time of the training process by 2 weeks.

  • Spearheaded the creation of innovative procedures, spreadsheets, documents, and systems, resulting in a 50% increase in productivity and efficiency.

  • Created a software program from scratch specifically for our entire Service Center to use for internal communications, learning and customer service resulting in quicker solutions to team member and customer inquiries.

  • Functioned as the internal advocate for the company’s campaign and spearheaded its implementation by organizing and leading a comprehensive conference attended by the entire company resulting in a drastic increase in employee morale.

  • Motivated team members through firsthand teamwork, daily meetings, one-on-ones, and commendations, fostering a positive and collaborative work environment that resulted in receiving an ‘Outstanding Service Award’ from my fellow peers and team members.

  • Conducted regular meetings with Corporate Regional Safety Managers to coordinate safety efforts and procedures, ensuring compliance with industry standards resulting in a promotion offer from the Regional Vice President.

  • Cross-trained multiple team members in various positions resulting in a steady workflow while effectively maintaining company operations in the absence of any team members.